Events Calendar
Occasionally, employment issues are unnecessarily escalated due to a lack of proper handling at the enterprise level between management and employees. For this reason, the need to recruit or develop skilled personnel in the field of Industrial Relations, has become more prevalent. The reality is that leveraging the concepts of industrial relations allows both employers and employees to understand each other’s needs and concerns, thereby establishing and maintaining a more harmonious relationship.
The sessions within this 3-day workshop have therefore been designed to assist participants in developing their toolkit for managing the employment relationship. Developing skills in conflict resolution, negotiation, communication, and compliance, will allow them to not only prevent or minimize employment issues, but adequately respond to emerging circumstances.
Duration: 3 days
Target Audience:
- Any HR/IR practitioner
- Supervisors/managers operating in a trade union environment
Topics to Be Covered
MODULE | UNITS |
Day 1: Understanding IR | Understanding Industrial Relations |
Handling Grievances and Conducting Discipline | |
Day 2: Navigating IR | Write on Target: Effective Writing for HR and IR |
Research and Strategy | |
Day 3: Labour Relations | Collective Bargaining Essentials |
Training Methods
- Interactive Discussions
- PowerPoint Presentations
- Case Studies and Exercises
Takeaway Tools
- Conducting Discipline Guide
- Certificate of Completion
Participants Will Learn
Understanding Industrial Relations
- Define industrial relations and its significance in the workplace
- Understand the local framework and regulations governing industrial relations
- Recognize the importance of communication and conflict resolution in IR
- Identify best practices for fostering positive industrial relations in the workplace
Handling Grievances and Conducting Discipline
- Understand the importance of the grievance procedure
- Understand the different roles of supervisors, managers and unions
- How to utilise a Code of Discipline
- The correct procedures for disciplining employees
Write on Target: Effective Writing for HR and IR
- How to write:
- General correspondence
- Investigative letters
- Invitation and outcome letters associated with disciplinary hearings
- Warning and suspension letters
- Termination letters
- Common pitfalls
- Review of critical words and phrases
Collective Bargaining Essentials
- Steps in the collective bargaining process
- Negotiation tactics
- Interest-based bargaining
- Dispute resolution
Start time: 9:00 am - 4:00 pm
Members: $1,200.00
Non-Members: $1,475.00
Participants will:
- Define industrial relations and its significance in the workplace
- Understand the local framework and regulations governing industrial relations
- Recognize the importance of communication and conflict resolution in IR
- Identify best practices for fostering positive industrial relations in the workplace
Start time: 9:00 am - 12:00 pm
Members: $380.00
Non-Members: $475.00
Workplace grievances may occur as long as there is an employer-employee relationship. Employee happiness and job satisfaction should be the top concern of any HR pro, and therefore, they should be good at handling employee grievances. Starting from small businesses to multi-national companies, every workplace has employees who are not much satisfied with their work environment or does not fit with the organizational culture.
Conducting discipline is a multifaceted process which is guided not only by internal policies and customs and practice, but importantly by legislation. As a result, supervisors and managers should understand how and why following the progressive discipline stages are fundamental; Beyond specific tenants, procedures and processes being outlined and mandated by legislation, conducting fair and equitable discipline has the potential to boost the morale of staff.
This workshop will help participants to understand and better manage the process of discipline, providing the tools and knowledge necessary to complete this process correctly each and every time.
Participants Will Learn to
- State the purpose of discipline
- Highlight some of the key elements involved in positive discipline
- Reference a Code of Discipline
- Prepare for a Disciplinary Hearing
- Maintain necessary documentation
- Define employee grievance
- Highlight the different roles of supervisors, managers and unions
- Develop a fair and effective grievance handling mechanism and procedures
Training Methods
- Videos
- Interactive Discussions
- Group Exercises
- PowerPoint Presentations
Who Should Attend
- Human Resource personnel
- Heads of Departments
- Line Managers
- Business Owners
- Anyone with the authority to conduct discipline!
Start time: 1:00 pm - 4:00 pm
Members: $430.00
Non-Members: $525.00
Participants will:
- Understand the importance of conducting research on IR topics and trends.
- Use knowledge of previous judgements to operate strategically in the IR environment.
- Efficiently source credible, appropriate, and relevant IR data.
- Effectively interpret and use data in the decision-making and overall practice
Start time: 9:00 am - 12:00 pm
Members: $380.00
Non-Members: $475.00
Letters and reports are key forms of documentation in the employment relationship making written communication skills an essential element in the toolkit of any HR / IR practitioner. While many persons know what information they would like to capture in the various types of letters; these documents cover such a broad spectrum of issues that they very often struggle to construct them.
Correspondence must not only be specific, but must be in alignment with current policies, procedures and legislation. This is all in an effort to satisfy the objectives of the letter or report, while protecting the organization from liability.
This experiential learning session is designed to provide professionals with practical tools to increase proficiency in writing documents with emphasis on legislative compliance.
Participants Will Learn
- How to write
- General correspondence
- Investigative letters
- Invitation and outcome letters associated with disciplinary hearings
- Warning and suspension letters
- Termination letters
- Common pitfalls
- Review of critical words and phrases
Potential Training Methods
- PowerPoint Presentations
- Interactive Discussions
- Group Exercises
Who Should Attend
- Any HR / IR practitioner wishing to improve his/her/their written communication skills.
Start time: 9:00 am - 12:00 pm
Members: $380.00
Non-Members: $400.00
In today’s environment where Industrial Relations (IR) and its many elements are at the fore front, companies should seek to ensure that the relevant parties are adequately equipped to handle arising situations. Collective bargaining specifically, is one IR element that is dynamic in itself. It may be seen as a process of negotiation between employers and employees (by way of representation) aimed at reaching agreements to regulate working conditions.
More and more companies are becoming unionized and are being forced to recruit someone in the relevant field. Some issues are being escalated unnecessarily due in part to how the issues would have been dealt with at the enterprise level between the management and the employee. Collective Bargaining Essentials provides the awareness to the relevant parties on how to minimize such escalations.
During this workshop specific emphasis will be placed on getting to yes; the difference between legality and custom (voluntarism); various negotiating styles; the importance of documenting; the economic, political and other key contexts for collective bargaining, and much more. In so doing, providing the participant with the requisite knowledge and skill set, which when properly applied, will assist the company in meeting its objectives.
Participants will learn:
- Steps in the collective bargaining process
- Negotiation tactics
- Interest-based bargaining
- Dispute resolution
Start time: 9:00 am - 4:00 pm
Members: $600.00
Non-Members: $720.00
An organization’s culture is built around its processes, procedures and the employee behaviours that enable them. Yet the notion that ‘this is our way’ can sometimes hinder operations if left unchecked. How do organizations go about transforming the intangible elements of workplace culture – with the understanding that organizations do not change, people do?
Improving and reshaping the dynamics within a workplace is no small feat. It requires first understanding the organization’s cultural shortcomings, and then working intentionally to address them.
During this workshop, specific emphasis will be placed on understanding the principles of change management; change and the individual; change and the organisation; communication and engagement; and the various change practices utilized to deal with resistance.
Duration: 4 hours
Participants Will
- Understand the power of culture, and its impact on individuals and the organization.
- Discuss and recognize resistance to change.
- Discuss strategies to address and resolve conflict positively.
- Understand the significance of leadership in cultural transformations.
- Discover how to persuade and influence others to buy-in to the change, by leveraging one’s individual strengths.
Training Methods
- PowerPoint Presentation
- Interactive Discussion
- Strengths Assessment
Who Should Attend
- Business Owners
- Heads of Departments
- Human Resource personnel
- Line Managers & Supervisors
- Administrative Professionals
Start time: 9:00 am - 1:00 pm
Members: $380.00
Non-Members: $475.00
Collaboration is a core organizational competence, not just a good practice!
Many managers and team leaders know that regardless of how talented individual team members are, an un-unified team often causes great losses in efficiency and effectiveness. This workshop is aimed at giving participants a deeper awareness and understanding of the underlying dynamics that often hamper corporate culture, with specific emphasis on the positive impact that strengths-based leadership can have.
Duration: 4 hours
Participants will learn:
- The behaviours and core skills that assist in driving team success.
- The elements of a truly collaborative workplace and how to promote it.
- How to highlight and leverage individual strengths for greater team success.
- How to assist team members when collaborating with others, despite differing strengths.
- The role of strengths-based leadership in fostering collaborative workplaces.
This workshop is suited to all levels of organizational staff interested in making an impact on their team dynamics; and is intended to help participants discover how to harness individual strengths, to drive exceptional results.
Start time: 9:00 am - 1:00 pm
Members: $380.00
Non-Members: $475.00