Keys to Exceptional Service

Time and Place
Start Time:Wednesday, February 20, 2019 9:00 AM
End Time:Wednesday, February 20, 2019 1:00 PM
Held By:Barbados Employers' Confederation
Location:Barbados Employers Confederation
Regular Admission:$375.00 Early Bird / $375.00 Late Bird (Members)
 $475.00 Early Bird / $475.00 Late Bird (Non-members)
 

Description

KEYS TO EXCEPTIONAL SERVICE

"Customer Service Business Workshop"

This exciting session is aimed at helping participants to understand the importance of developing and maintaining customer loyalty, with the realisation that building a professional image and offering impeccable service are essential to the competitiveness and survival of any business. Due to the worldwide expansion of competition, the need to win and keep customers is an ever-present imperative.

Participants Will Learn

• The concept of customer service.

• Our role in customer satisfaction.

• The various types of customers.

• The importance of communication to customer service.

• Dealing with service challenges.

Training Methods

• Videos

• Interactive Discussions

• Group Exercises

• PowerPoint Presentations

Who Should Attend

• Anyone in the organisation who is involved in the provision of customer service and sales delivery

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Additional Notes:
Registration Policy:

1. Should the BEC cancel the session, a full refund will be granted to all registrants.

2. All cancellations must be made in writing to the BEC within two business days prior to the training in order to receive a full refund.

3. Cancellations made within one business day prior to the session (the day before), 50% of the registration fee will be refunded.

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